Return & Refund Policy
Please carefully review our Return and Refund Policy before purchasing:
Limited Returns
Standard Purchases: To ensure the highest quality and hygiene standards, we do not accept returns for refunds, exchanges, or store credits on standard purchases unless the product arrives damaged or defective.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@floatingwalls.in with photos and a description of the issue. We will promptly address the situation and provide instructions on how to proceed.
Sale Items: Items purchased on sale are final sale and cannot be returned or exchanged unless they are damaged or defective upon arrival.
Non-Refundable Costs
Shipping and handling charges are non-refundable except when an error has occurred on our part.
Refund Processing
Eligible Refunds: Refunds for damaged or defective items will be processed within 10 business days of receiving the returned product.
Proof of Purchase: To initiate a return or refund, please provide proof of purchase, such as your order confirmation or receipt.
Refund Process
Initiating a Return: Contact us at support@floatingwalls.in to request a return due to damage or defect. Please include photos and a detailed description.
Return Authorization: If your return is approved, we will provide instructions on how to ship the item back to us.
Refund Method: Upon receipt and inspection of the returned item, your refund will be processed to your original payment method (e.g., credit card, debit card) or as store credit to your Floating Walls account, based on your preference.
Timeline: Refunds will typically be processed within 7-10 business days.
Additional Notes
Custom Products: If your product was custom-made or personalized, it is generally ineligible for return or refund unless damaged or defective.
Contact Us: For any questions or concerns regarding our Return & Refund Policy, please contact us at support@floatingwalls.in.
