High Gold Geneva Double Chair Sofa

• Vacuum your fabric furniture at a low pressure using a soft-bristled brush attachment.
• Wipe the wooden surface with a clean microfiber cloth damped in wood-friendly cleansers. Further, wipe the moisture with a dry, soft, and lint-free cloth.
• In case of a spill, immediately blot the stain with a clean, dry cloth in a gentle manner. Please make sure you do not rub the spot briskly.
• Ensure that the furniture does not have any exposure to moisture and water.
•  Protect the furniture from direct sunlight and heat to maintain its original quality.
• Keep away from sharp objects like blades, knives, and pet paws to avoid cuts and scratches.
• Avoid chemical and alcohol contact with the furniture as it might harm the natural finish and durability of the product.
• Get your furniture cleaned professionally every 5- 6 months to take care of the corners and sides you cannot reach. Such professional cleaning leads to a longer life and durability of the product.

Our support and delivery teams will be in touch with you for a hassle-free delivery.

Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.

In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.

 Extra charges applicable for weekend or time-specific delivery.

Installation

•  Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
•  If Pre-assenbled - no installation is required. The product comes fully-assembled and ready to use.
•  If Expert-assembly - expert assistance is required, for which Floating Walls will provide carpenters to carry out proper installation and assembly.

Please carefully review our Return and Refund Policy before purchasing:

Limited Returns

Standard Purchases: To ensure the highest quality and hygiene standards, we do not accept returns for refunds, exchanges, or store credits on standard purchases unless the product arrives damaged or defective.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@floatingwalls.in with photos and a description of the issue. We will promptly address the situation and provide instructions on how to proceed.

Sale Items: Items purchased on sale are final sale and cannot be returned or exchanged unless they are damaged or defective upon arrival.

Non-Refundable Costs

Shipping and handling charges are non-refundable except when an error has occurred on our part.

Refund Processing

Eligible Refunds: Refunds for damaged or defective items will be processed within 10 business days of receiving the returned product.

Proof of Purchase: To initiate a return or refund, please provide proof of purchase, such as your order confirmation or receipt.

Refund Process

Initiating a Return: Contact us at support@floatingwalls.in to request a return due to damage or defect. Please include photos and a detailed description.

Return Authorization: If your return is approved, we will provide instructions on how to ship the item back to us.

Refund Method: Upon receipt and inspection of the returned item, your refund will be processed to your original payment method (e.g., credit card, debit card) or as store credit to your Floating Walls account, based on your preference.

Timeline: Refunds will typically be processed within 7-10 business days.

Additional Notes

Custom Products: If your product was custom-made or personalized, it is generally ineligible for return or refund unless damaged or defective.

Contact Us: For any questions or concerns regarding our Return & Refund Policy, please contact us at support@floatingwalls.in.